Contact Info
- 50 West Town Street, Suite 400, Columbus, Ohio, 43215, United States
- 1-800-324-8680
- Website
Service Area
Ohio
Last Updated: 11.16.2023
Pricing
Rates are approximate and subject to change.
Languages Spoken by Staff
English
English
Services Offered
Service Line(s)
Referral
Community Information
Service Lines
Zip Code Covered
Counties Covered
Amenities
Include:
Not Include:
Apartment Types
Square Footage
Cost & Care
IL Starting Price (lowest price)
Respite Rate (furnished/unfurnished)
Transportation Fee? Mile Radius? Fee?
Full Cost of Apartment Range
AL Starting Price (lowest price)
AL Care Level Range (include all levels)
Pet Fee (one time/monthly)
Community Fee Amount Waive or Discount ever?
MC Starting Price (lowest price)
MC Care Level Range (all levels)
2nd Person Fee
Accepts Medicaid Waiver? Private pay how long?
Additional Information
Who Qualifies Learn about programs, who qualifies, and how to enroll. How to Apply or Renew for Medicaid Step by step instructions for selecting a Medicaid program and the application / renewal process. What to Expect Manage or apply for healthcare, child care, food and cash benefits. Get Coverage Welcome to Ohio Benefits Coverage and Renewal Whether you are covered under traditional fee-for-service or enrolled in a Medicaid
Who Qualifies Learn about programs, who qualifies, and how to enroll. How to Apply or Renew for Medicaid Step by step instructions for selecting a Medicaid program and the application / renewal process. What to Expect Manage or apply for healthcare, child care, food and cash benefits. Get Coverage Welcome to Ohio Benefits Coverage and Renewal Whether you are covered under traditional fee-for-service or enrolled in a Medicaid
Additional Contacts
Just tried to contact them for a simple problem i have and the lady on the phone wouldnt let me explain what i was calling for to make sure she understood me and she just kept on asking her routine questions and she ended up sending the information that i needed to a wrong address only because she didnt want to listen to my question asking her what was the addressom file to make sure it was the right one. Until.she send it them she told me what the address was so i told her to let people talk and hear them out if they want to help someone. So she just said have a good day bye.
Every human being in that office should be ashamed of them selves, failures all of them
Consumer hotline is extremely rude and demeaning. Unable to offer any help and left to suffer.
I’d give a minus, they don’t have it! Hung up on/disconeccted after 2 hours of holding. The most I’ve waited was 3 hrs and 20 mins. And actually made it through. If you call early, after collecting your stats, tells us too busy, call back later.😡Government needs to fix all of this for it’s people! Absurd 😒😳
With one of the main demographics for Medicaid being the elderly, it astonishes me how hard they push to use the online portal, which is NOT user friendly. This is the most confusing and hard to use online platforms, let alone the fact it is extremely outdated. We submitted documents and uploaded information and no one has reviewed my grandmother’s case in over 4 weeks. Good luck trying to get ahold of someone over the phone, because all they do is push you to use the online system which again is IMPOSSIBLE for anyone to use. I was on hold at one point for 3 hours, and when encouraged to use their fax, it wasn’t working. My grandmother also signed for me as an authorized user, but again since no one has checked her case in over 4 weeks, every time I try to call no one will assist me. This is an extreme disservice to those in need who truly rely on Medicaid.
I have ptsd and medical needs for life . I got put on insurance. It was good it 2018 , the state has gone down since . I medical suppose to have to pairs cause of damage and nerve damage . They are so cheap quality and never have and Dtrs in centerville or Kettering . They made it not simple . Dtrs and exc price have gone up. State needs to pay . I don’t have proper eye wear cause no proper dtr in a safe neighborhood. Family would take me but they don’t pay enough for rebursing. Ptsd they trigger me . They get mad because I can read my info. I always do online apt with md . Cause they lack of service and quality
I cut myself real bad out in the woods I had like a 45 minute walk back to my car then I was going to go to the emergency room but I wasn’t sure if my insurance would cover it so I called this number and after going through the automated system they then ask you the same questions all over again and the first lady hung up on me because she said she couldn’t hear me that I had to keep it down and I told her I’m out in the woods walking back to my car I can’t keep it quiet I’m cut badly and trying to find out if my insurance covers the emergency room so she hangs up on me. I call back again wait for about 20 minutes and get Mariah on the phone she complains that she can’t hear me I explained to her that I’m bleeding badly I need to know if my insurance covers me to go to the ER room and she hangs up on me also. I finally had to call him Medicare and it was a very simple thing for them to do I asked them they looked me up and said yes you were covered to go get there as quick as you can do you need me to call you an ambulance? That was the kind of service I was looking for but that was through Medicare phone number not this place. This place is just rude people and they don’t care if you’re bleeding to death or not.
For the past five or six years I’ve had UHC the marketplace as my insurance in October when they transferred all this to Gainwell. The person that put the data entry and wasn’t paying attention and put that I had a different primary provider by the name of Caremark. Since November apparently they’ve been doing it over right and putting my prescriptions through today on my substance medicine and my ADHD medicine I was told there would be no override I had spent eight hours on the telephone advising I had only UHC they could not get this resolved with Wallgreens even though they confirmed that no claim has ever been made to Caremark. I had no clue this was going on behind the scenes until today when I went to go get my medicine that cost over $1000 prescription I cannot get anywhere and I can’t get anybody to help me it gets passed around to different representatives and nothing is getting done Wallgreens as well was on the phone with them all day pertaining to my case. Gainwell States that Wallgreens needs to enter a claim I’m not sure how they will since I don’t have any information let it reject and then bill Gainwell I guess you get what you pay for when you have anybody just do data entry and not pay attention to what they’re doing this is really causing me hardship. You literally spend all day on the phone getting bounced around I’m looking for a job I have medical background I know they’re doing things incorrectly and it’s just downright laziness shame on the state of Ohio for picking such a poor company I wonder if it saved him a couple dollars thanks Governor
Gainwell running pharmacy services into the ground. Wait on hold for over an hour each time and still don’t get an answer. Leave a message, no response. Disgusting.
The level of incompetence is astonishing, to be honest. I’m not sure how they managed to change mother’s birthday wrong after she has been disabled for 2 years. I am constantly calling because they refuse to communicate with the services my Mom needs. Hold times never under 30 mins. I’d love to use the online portal but no one can tell me why I am unable to access it.
Called them to discontinue my Medicaid insurance once I was able to obtain insurance through my employer. Everyone I spoke to was very polite and helpful, and the process was very quick and easy. My only quibble would be that the phone number I found for them initially was the hotline number, and was told to call another number to actually cancel my insurance, which I was given. It would have been nice to have found that number from the get-go when I looked it up, but it wasn’t that much of an inconvenience. When I called the correct number, all of the call center employees were busy, so I was able to leave a call back number without losing my place in line. They returned my call in less than an hour, and the whole thing took just a few minutes.Patience is the name of the game people.
